Services
IMA IS WHERE SERVICE
REPRESENTS A CORE VALUE
In over half a century, IMA has left a mark on major industries requiring automated processing and packaging solutions. Research, development and innovation have led us to occupy a key role in many markets, but without a strong and comprehensive service offering that covers the needs of each customer, our story would be lacking in a vital ingredient. Widespread and ready to implement every opportunity in a globalised, technological world, we make service a principle and a priority, enhancing the value of our solutions for every customer and preserving the value of their investment.
PARTNERING PHARMA
TO ENSURE QUALITY OVER TIME
Few industries need to count on timely, reliable service more than the pharmaceutical industry. Moreover, when a processing or packaging line is designed around specific manufacturing requirements, service is a carefully balanced mix of expertise, rapid intervention and in-depth knowledge of the solution supplied. Our team of specialist service engineers are able to react and intervene in over 80 countries where IMA is present, and provide support anywhere else. After-sales service lasts for the duration of the machine’s lifespan, preserving performance and even upgrading to new standards, whenever beneficial to the customer. We strive to build a long-term relationship with every customer, understanding their evolving needs and partnering them accordingly.
Customer Service Portal
One single access point for more efficient management of the installed base.
Training
Building expertise, an ongoing commitment and bedrock of efficiency.
Size Parts, Upgrades, Revamping
Enhancing the performance of your installed base.
Troubleshooting – 24/7
A broad choice of service offerings, whenever you require assistance.
Programmed Maintenance
Longer life, better performance, higher quality
Technical Assistance
IMA support on demand: expert guidance, rapid responses.
MyIMA Spare Parts
The online spare parts portal open 24/7.
Line Audit
IMA expertise at the service of customers’ OEE.
Service Desk
IMA Helpdesk application, to track all requests.
IMA Active Competence Center
The IMA Active Competence Center serves as a centralised hub for knowledge and resources, providing support, training and guidance to individuals or teams working within that domain.
